Frequently Asked Questions
PURCHASING AT PLANTS ATE MY MONEY
Where is your warehouse located, can we visit?
Our warehouse and office is located at 192 Pandan Loop, Pantech Business Hub #01-12 (S128381). You may visit us, however, it is strictly by appointment only. Please contact us to schedule a visit or to self-collect your order(s).
I want to order more than 10 quantities of a particular product; is that possible?
Yes, we do wholesale and bulk orders so please get in touch via WhatsApp, Facebook Messenger or DM us on Instagram, to let us know what you need.
SHIPPING AND DELIVERY
When will my order be processed?
Orders are processed within 1 working day after payment has been made and we will dispatch them to our delivery personnel the following day. You will most likely receive your orders within 1 to 3 working days.
What are your delivery charges?
For orders less than $150, a $15 delivery fee applies. Free island-wide delivery is applicable for orders above $150. For Peruvian plant orders in collaboration with Orquideas Amazonicas, the delivery fee is $20/location regardless of the quantity of plant purchased.
I've placed my order. However, I would like to make changes to it. Is that possible?
Changes or cancellation cannot be made but please do drop us WhatsApp message at 94243892 and we'll see how we can help you.
I'm not satisfied with the product(s). Can I get a refund?
If you receive a defective or damaged product(s) upon receipt, we will do a 1-to-1 replacement. However, we do not do refunds for any products purchased.